Crisis Management


Case Study

Crisis Management and Incident Reporting

Company

International Technology Product and Services Company

Issue

Security

The company’s legacy process has involved multiple systems in management and documentations. Labor intensive processes including: cross checking, in some cases duplication of work and many areas to track outcome. In addition, combining reporting from more than one system can delay evaluation and confirmation of completion of tasks necessary.

  • Water system did not turn off before flooding along with entire building’s sprinklers were triggered vs. just the area affected by the fire.
  • Appropriate personnel were not all contacted because of multiple crises.
  • No pre-set plans, including work orders, were in place to facilitate repairs/replacements which hindered time-lines from what could have been days to weeks.
  • Some of the processes, in place, were in paper form that had missed one or more updates

Solutions

One management system that can offer unique requirements for each incident and with the integration to combine reporting in one place.

Some crisis’ had more than one issue to report (example: fire started by outside influence that triggered water system that then flooded facility)

One system showing details of requirements and timelines for renewals. And detailed steps are outlined, with a notice going to administrator, if one step is missed while qualifying the on-site consultant’s paperwork.

Outcome

Reaction time was at the minimum cut in half; with the use of one management system that has very specific and extensive requirements documented; the increased awareness and alerting to minutes and in some cases seconds vs. hours.  New system has capacity to build out modules for a lengthy list of possible incidents with weighting of possibilities, notifications to appropriate personnel as well as tracking of assets affected and processes to repair/replace what is need to be up and running in a shorter amount of time.  The company did a mock run-thru of just one incident and time to react and set schedule to remedy was reduced significantly. (example: A facility relocation and saved equipment set-up was completed the same day of crisis)

 

*** Dollars saved have many variables including time, resources, and personnel needed and having many options available with tracking built into processes.  Minimum savings is in the 100’s of thousands per incident.